Refund policy

In Store Return Policy:
Chel Bella Boutique offers store credit for returns or exchanges accompanied with receipt within 14 days of purchase.  Items must be unworn, in their original condition with all tags still attached. Returns or exchanges no longer in salable condition or without tags will not be accepted.

Chel Bella Return Policy: 
The following items are final sale:

• Discounted or sale items
• Special orders
• Gift Cards
  
• Undergarments and bodysuits

For Online Returns:

• Contact Chel Bella at info@chelbella.com within 7 days of receiving your order. Please contact us to initiate a return at info@chelbella.com
• All returns must follow Chel Bella's return policy
• Original shipping costs will be deducted from your return credit
• We will email you a return label.  Your return must be postmarked within 10 days of receiving your order
• Pack the items you are returning in the original package (including packing materials); shoes must include box, enclose the original packing slip or a copy of the packing slip
• Seal the box securely and adhere the return shipping label provided.
• Your order is insured when we send it to you. To guarantee that your return package is insured, please make sure to use the return label we provide you. 
• Please make sure to obtain a drop-off receipt for returns, we are not responsible for items lost, stolen or damaged by the carrier or shipment center. The drop-off receipt is your confirmation of the return. If you are sending the return using your own carrier we are not responsible for returned items that we do not receive. We do not reimburse for return labels paid for by consumers.

Refunds:
Once your package has been received and your items are approved for return, your refund will be processed within 3-5 business days (Monday - Friday). 
 
You will receive your refund in the original form of payment. Once we receive your return, we will process your refund within 3-5 business days and send you an email confirmation. 
 
Any shipping costs are non-refundable unless the return is a result of a manufacturing error or a shipping error on our part. 
 
Your bank may require an additional 3-5 business days (Monday - Friday) to reflect the return transaction once we process the return. Typically, debit and credit cards with regional banks take 7-10 business days.