Customers who visit our brick-and-mortar locations engage in a boutique shopping experience. Personal attention, the ability to try items before making a purchase and nature of a boutique environment require us to operate with the following return policy:
Chel Bella Boutique will accept un-worn and un-altered items with original tags attached and a sales receipt for return within 14 days of purchase for exchange or store credit only. A store credit never expires and can be utilized at any time. Sale items are final sale. Any item that has been worn, tailored or otherwise altered is not eligible for a return. Chel Bella Boutique reserves the right to refuse any return that does not meet the aforementioned requirements.
*Holiday gifts purchased after November 1st, 2019 must be returned by January 15th, 2020 for store credit.*
That card is to be treated like cash and will not be stored in our system. Customers are fully responsible for keeping track of their card.